So a few entries ago I briefly mentioned that once I got
stranded in LA when I was travelling on staff travel benefits. Well now is the
time to tell this little story, so settle back…
One of the first things people say to me when I tell them I
am a flight attendant is “Oh my god so do you get free flights?! That must be
awesome!”. They’re always a bit surprised when I tell them I don’t get free
flights. I do, however, get discounted flights. Most people still think this is
pretty cool. Which it is. But then, if I have the energy, I go on to tell them
that sure, these flights are ridiculously cheap for me, but they’re also
standby flights. They’re not confirmed seats. I’m only going to get on if there
are spare seats or someone fails to show up.
See? There’s a catch. Still, I consider myself very lucky to
be able to travel so cheaply. I am very fortunate and very grateful for the opportunity. And most of my experiences being on standby have
been fine. But as with most things, there is always an element of risk. Flying
standby means that you might not get a seat, therefore may not make it to your
destination on time, if at all. It’s a roll of the dice. You just have to take
your chances. Sometimes you’re lucky, sometimes you’re not. Flying on staff
benefits takes a lot of organising alternatives, a lot of flexibility, a lot of
reminding yourself not to stress out because the flight is full and just
generally a lot of not having too many plans set in stone.
Sometimes, if a flight is full, it’s okay, because there’s
another one to your destination half an hour later, and there’s a spare seat on
that. But sometimes there’s only one flight a day. And sometimes that one
flight a day is full for five days straight. That’s when you try to remind
yourself not to panic. I once flew (and when I say flew, I mean worked with)
with a girl who got stranded in Frankfurt for a week. She was due back at work
and was having to make outrageously expensive phone calls to all her fellow
crew back home to swap shifts with them and take their RDO’s and have them take
her shifts, because she still wasn’t back in Australia to do her shifts (and
getting stranded on staff benefits is NO excuse to miss work. Again, another
risk you take).
Sometimes, as it did for my Frankfurt friend, you have to
bite the bullet and accept your fate. You’re not going to get home on staff
benefits. You’re gonna have to whip out the plastic and part with a
heartbreaking sum of money to buy a last minute full fare ticket to your
homeland. This is frustrating, because you thought you were being so money
smart in the first place, flying at a discounted rate, not having to pay as
much as everyone else. Sometimes this is the sole reason crew travel somewhere
on staff benefits. Just because it’s THAT cheap.
But yes, it can backfire.
So there I was in October 2012 inside Tom Bradley
International Terminal at LAX in Los Angeles. I had just got off the flight
from New York and because I was staff, I had to collect my bag and recheck in
again for the flight from LA to Sydney. There was not much time between the two
flights so I was bustling through the terminal, making my way to the check in
desk.
You can imagine my heart dropping when I saw a huge line at
the standby counter. I tacked myself onto the end and got to talking to the
family in front of me as we waited to approach the desk. My heart sank further
when they told me this was the fourth night in a row they had tried to get on
the flight back to Sydney. A few other people chimed in too that they were in
similar situations. There were many a distressed face in Tom Bradley that
night. The all too common distressed face of a standby traveller just dying to
get home and sleep in their own bed again. A familiar sight for me now after
working in aviation for 4 years.
The flight was meant to leave at 10:20pm, and I soon saw
that time tick over on my watch. Names were called at the stand by desk and
tickets issued, but alas, mine was not one of them. I was stuck.
I didn’t fret, because I had allowed myself six extra days
between the end of my holiday and my having to go back to work, in case exactly
this scenario happened. So I approached the desk once the throng had
dissipated, and asked for advice. What I got was short and sweet. “Just come
back tomorrow night and try again.”
Ahhh yes I was trying to get on a flight that only left once
a day.
So I collected my bags, went downstairs, booked myself a
room at an airport hotel and left. It was actually nice – I’d just spent almost
two months gallivanting all over Europe and the east coast and midwest of the
US, and it was all beginning to catch up with me. This was my chance to finally
sleep (because when travelling I live by the motto ‘you can sleep when you’re
dead’), so I snuggled into a cosy Marriott bed, and thanks to a noon check out,
I had an epic sleep in the next day.
So I trekked back to my good mate Tom Bradley the next day
after check out, and approached the desk again. They just told me to come back
when check in for that flight opened (which was like 6+ hours away). So I
wondered the terminal. I bought some Burger King. I used the free wifi, I read
magazines, I wrote in my travel journal. I even had an uncomfortable nap on one
of the benches in the food court (like a true backpacker/homeless person!).
Some hours later I went back to the desk after much thought
about my situation. It had suddenly dawned on me that even with those six days
up my sleeve I still did not have much time to get back to Perth in time for
work. I’d already lost one day by not getting on the flight the night before.
And getting back to Australia from the US takes two days because of time zone
changes. My spare days were rapidly diminishing. What if I didn’t get on
tonight’s flight either? Even as a solo traveller (not trying to get myself
plus my four thousand kids and cousins and aunts and uncles on too), I was
worried about my chances.
So I went back to the desk and put on my best distressed
please feel sorry for me face. I asked them to be honest with me. To give me a
ballpark figure of my chances. The news wasn’t good. The flight was already
oversold by more than 50 seats. I had no hope. I was perplexed – it wasn’t
Christmas or Easter or school holidays yet…why so busy? The check in chick just
shrugged her shoulders.
I deliberated a little bit more. I couldn’t miss work, or
I’d be in serious trouble. But I also couldn’t wait around for a flight I was
never going to get on. And with the dates, I really needed to be on a flight
that night if I was going to make it back to Perth in time for work with any
time to spare. I’m pretty sure I actually scratched my head as I sat on my
luggage trolley in the middle of Tom Bradley.
Most flights to Australia leave LA late at night so that
they make it into Australia pretty much first thing in the morning. So by about
6 or 7pm the airline counters were all starting to open, and they were
beginning to check passengers in for these flights. I decided desperate times
called for desperate measures, and if I had to buy a full fare ticket, well,
then, I had to. I still held a tiny hope that I would, by some miracle, get on
my original flight to Sydney, but just in case I didn’t, as each airline
counter opened I approached them asking if there were any spare seats on any
flights to anywhere in Australia. At that point I wasn’t fussed on which city I
went to, so long as I was in Australia! Brisbane, Sydney, Melbourne, I didn’t
care! Once I was in Australia it would be easy to get back to Perth. Getting to
Australia in the first place was the hard part.
But alas, no one had any seats. It seemed everyone was
oversold. I would have to go on standby with them all. I envisioned myself
running, zigzagging between every counter, trying to get on a flight, hoping a
standby seat would come up on one of them. It was madness. It wouldn’t do.
I mulled over the situation some more. That was when I
remembered another airline in another terminal at LAX also flew to Australia. I
heaved my heavily laden luggage trolley out the door and walked ten minutes
over to the other terminal and approached the desk in there.
“Sure, we have seats left to Sydney,” they said. OH MY GOD
HURRAY! “But they’re only for Monday’s flight and they’re only business class.
They’re $4250.”
Le sigh.
No.
I’d rather lose my job.
Disappointed, I rolled my trolley back to Tom Bradley and
approached one of the counters that hadn’t opened when I had been in there half
an hour earlier. They had a flight to Sydney, but it was full. Would I like to
go on standby?
I was just about to answer when the check in girl stopped
herself. Wait! She had forgotten! Tonight’s flight isn’t on a 747 – it’s the
inaugural A380 flight! Spare seats galore because of the bigger aircraft type!
PRAISE JESUS! I handed over my Visa card, and tried not to whince when she told
me the price was $1700. I had to do it. Otherwise I’d never get home. And this
was a full fare ticket. I was confirmed, which was what I wanted. I was done
with this standby bs!
She fluttered away with my credit card and I stood at the
desk for the next twenty minutes waiting for her to come back with it. Closer
and closer and closer to boarding time. Where was she with my card? And more
importantly, my bloody ticket home? Cue panic again.
Finally she came back, apologising that the machine to swipe
my credit card was tucked away in an office at the other end of the terminal.
Say what? Anyway, I soon had a ticket and was ready to board.
Oh but wait, first you must have a stopover in China.
 |
Choking in China from the smog -
lucky I didn't have to leave the terminal!
|
Yes that’s right. I flew 14 hours from LA to Guangzhou,
spent just enough time there to buy myself a coke with a Chinese label (for
which the cashier at the store gladly took way too many of my US dollars for,
thinking I was a totally gullible tourist, when in fact I was just thirsty and
also wanted some evidence of being in China by taking a photo of my foreign
coke can) and then flew another nine hours onto Sydney.
I got into Sydney quite late at night, used the free
internet in the international terminal to book a stinky bunk bed at a nearby backpacker
hostel, and then trudged wearily with my things towards it. I was wrecked.
The next day I finally boarded a plane to Perth, and a day
after that I went back to work. So much for the few days of relaxing and
unwinding I had planned between getting home from my holiday and starting work
again!
So yes, I was out of pocket. After all the money I saved on
all the flights I took in those two months on holiday (about 5 flights all up)
by successfully travelling standby, it all went down the toilet and was wasted
when I had to fork out the money to buy that full fare ticket via China back to
Sydney.
But what an adventure! I got a Chinese passport stamp, which
I was stoked about, and had a ripper story to tell my crew at work when I got
back (which I told like a wise old owl for at least a year to anyone else who
was planning to go overseas on staff benefits, warning them of my experience).
So dear readers, you can see why some crew don’t ever use
their staff benefits. It can be very stressful. You can miss important things
at home, or that you’re travelling abroad for. Plans change all the time when
you’re travelling standby. Some people just want the peace of mind of a
confirmed ticket, which I can completely understand. Sometimes it’s worth
paying that extra money to get a confirmed seat. Especially if you’re
travelling with your children or some other members of your family. It’s bad
enough that if you do get on, you’ll probably not be sitting together, but if
you don’t get on at all, or have to travel on separate flights just to make it
to your destination…well yuck.
Still, everything in life is a bit of a roll of the dice
isn’t it? I’m glad to have had the experience – my Mum has always said I am
very resourceful, but I like to think I was extra resourceful that trip, when a
lot of people would’ve just curled up in a corner and cried because they didn’t
know how they were going to get home.
And I have travelled within Australia countless times on
standby, and I have never once not got a seat on a flight. Different destinations,
different days…you just can’t pick it. Roll the dice, as I said. As I commute
from Perth for work I now rely on standby seats, and so far it has been fine,
so that must reassure you that it isn’t all bad, all of the time with staff
fares.
So next time you meet a flight attendant, don’t gush to him
or her about how lucky they are to get cheap flights. It’s great sometimes, but
not so great other times.
Your standby traveller,
Jorgs